Privacy Policy

1. Introduction

Welcome to GlassLyte ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website glasslyte.co.uk and use our web design services.

2. Information We Collect

We collect information that you provide directly to us when you:

• Fill out our contact form or request a quote
• Subscribe to our newsletter or marketing communications
• Create an account or sign a service agreement
• Communicate with us via email, phone, or social media
• Participate in surveys or provide feedback

Personal Information may include:

• Name and contact details (email, phone, address)
• Business name and website information
• Project requirements and preferences
• Payment and billing information
• Communications and correspondence with us

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our web design services
• Process your projects and manage client relationships
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Send marketing and promotional communications (with your consent)
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with legal obligations and enforce our terms

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. These help us understand how visitors use our website and improve your experience. You can control cookies through your browser settings. For more details, please see our Cookie Policy.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (hosting, analytics, payment processing)
• Business Partners: Trusted partners who help us deliver our services (e.g., Krystal Hosting)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes SSL encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure.

7. Your Data Protection Rights (UK GDPR)

Under UK data protection law, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of processing your data
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing of your personal data
• Rights Related to Automated Decision Making: Protection from automated decisions

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Project files and client communications are typically retained for 7 years for business and tax purposes.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than the UK. We ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

12. Intellectual Property Rights

All content, designs, code, graphics, logos, and materials on this website are the intellectual property of GlassLyte and are protected by UK copyright law, including the Copyright, Designs and Patents Act 1988.

Website Design & Code Protection:

• Copyright Ownership: All website designs, custom code, graphics, layouts, and visual elements created by GlassLyte remain our exclusive intellectual property unless expressly transferred in writing as part of a paid project agreement.
• Prohibited Use: You may not copy, reproduce, modify, distribute, or create derivative works from our website design, source code, or proprietary elements without our prior written consent.
• Client Projects: For paid client projects, ownership and usage rights are defined in the project agreement. Typically, clients receive a license to use the delivered work, while GlassLyte retains rights to underlying code frameworks and design methodologies.
• Third-Party Components: Some elements may incorporate open-source or third-party components with their own licenses, which are respected and do not affect GlassLyte's proprietary work.
• Legal Action: Unauthorized copying, reproduction, or use of our designs or code constitutes copyright infringement under UK law and may result in legal action, including claims for damages and injunctive relief.

If you wish to use any of our designs, code, or materials, please contact us to discuss licensing arrangements at hello@glasslyte.co.uk.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: